Returns & Exchanges
At The Running Shop, we want to ensure you have the perfect fit for your next mile. If you are not 100% satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unworn items in their original packaging, ensuring all tags are attached and the shoebox is placed inside a protective shipping carton.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing