Frequently Asked Questions
Everything you need to know about your next run.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Analysis Guide or visiting us in-store for a professional fitting. Generally, neutral runners need cushioned shoes, while those who overpronate benefit from stability or motion-control footwear.
What is your return policy for worn shoes?
We offer a 30-day 'Run Guarantee.' If your shoes aren't performing as expected after a few trial runs, you can return them for a full refund or exchange, even if they have been worn outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles. If you notice unusual aches in your joints or visible wear on the outsoles, it is likely time for a new pair.
Can I track my order once it has been placed?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.